Legal notice

Store basic information Store name: MIORI
 Email address: miori.stone@gmail.com
 Homepage URL: www.miori.com.co
 E-commerce operator (sales): Ursa Co., Ltd.
 Sales Manager: kato akira
 Address: Room 707, Daiichi Hibiya Building, 1-18-21 Shinbashi, Minato-ku, Tokyo
 Phone number: 03-6869-1323 (weekdays 10:30-12:30, 14:00-17:00)
 *Unconfirmed returns and repairs will not be accepted.

 Opening hours

 Weekdays: 10:00-17:00
 Closed: Saturdays, Sundays, and public holidays
 Order acceptance: 24 hours a day, 365 days a year
 Support hours: 10:00-17:00 (closed on weekends and public holidays)

 Regarding product sales

 Delivery time: Usually shipped within 24 hours after payment is received. May be delayed during peak periods.
 Delivery method: Japan Post, Yamato Transport, Sagawa
 Delivery time: Ships within 5 to 10 business days.
 Shipping notification: You will receive a tracking number for your product via email.
 *Orders placed after 12pm on Friday will be prepared for shipping on the following Monday.

 Handling of defective products

 Return Policy:
  •  If the package you received is different from the product you ordered
  •  Originally damaged or dirty products
 Return period: Within 7 days of receiving the product

 Returns Policy

 Defective/wrong product: We will cover the return shipping costs and process the exchange/return.
 Returns for customer convenience: Returns are accepted within 30 days of receiving the product, with the customer paying the return shipping costs.

 Returns are not accepted in the following cases:

  •  Used
  •  If scratches or damage occur while in your possession
  •  Has been remodeled or renovated
  •  Excessive returns and exchanges
  •  If the return period has expired

 Return contact:

 To return or exchange an item, please contact our customer center and confirm that the item can be returned. Then, you can return the item to an AWNL Japan Logistics Station in Japan.
 Please note that we cannot accept unverified returns or repairs.

 Return shipping fees:

 Return shipping costs will be borne by the customer.

 Payment

 Payment options:

  •  Credit cards: JCB, VISA, Mastercard, Maestro, American Express, Diners Club, UnionPay, Discover
  • Digital payments: PayPal, Apple Pay, Google Pay, Shop Pay

 Required fees other than the product price

 terms of service

 Our Terms of Use Please be sure to read and confirm before placing your order.

 Privacy Policy

 Our privacy policy We will store your personal information in strict accordance with the following.